In terms of revenue, global roaming tariff market was valued at US$ 229.38 Bn in 2020 and is anticipated to reach US$ 548.03 Bn in 2030, growing at a CAGR of 10.27% over the forecast period. Absolute Markets Insights has been published a report on Call Centers Market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering various vendors. The report delivers an up-to-date analysis regarding the current global market scenario, current trends and drivers, and the overall market scenario. The Call Centers market analysis includes service segment and geographical landscapes.
Vendor Profiling: Call Centers Market: CIENCE, Cybage Software Pvt. Ltd., DATAMARK, Inc., GCS Agents, HelloSells, helpware, Invensis Technologies Pvt Ltd, iQor Holdings Inc., TDCX, Upcall, VSA, Inc., WNS (Holdings) Ltd., and Xact TeleSolutions amongst others
Browse complete report and table of contents: https://www.absolutemarketsinsights.com/reports/Global-Call-Centers-Market-2019-2027-668
The type segment of the global call centers market is segmented into inbound and outbound call centers market. Inbound call centers are engaged in only receiving calls from customers to solve any query or grievance raised by them. On the other hand, outbound call center is engaged in making outgoing calls to customers on behalf of their client for tele-marketing, sales and fund raising purposes. In 2018, the outbound segment accounted for the highest share and is also expected to grow with the highest CAGR over the forecast period
The application segment of the global call centers market is bifurcated into customer support, internal collaboration, and sales department amongst others. In 2018, the customer support segment accounted for the major share and is also expected to grow with the highest CAGR over the forecast period. Implementation of artificial intelligence with customer service by call centers are expected to influence the growth of the market over the forecast period.
The organization size segment in the call centers market is bifurcated into small and medium sized enterprises and large enterprises. The large enterprises segment accounted for the major share in the call centers market and is also expected to register highest CAGR over the forecast period. Rapid globalization across all industries is increasing the customer base for global companies, thereby making it challenging for them to handle complains internally.
Call Center services are prevalent across IT and telecommunications, banking, financial services & insurance, healthcare & life sciences, manufacturing, services, and retail & e-commerce amongst others. The information technology and telecommunications segment accounted for the highest share in the global call centers market. Telecommunication companies are prominently adopting call center services to decrease operational cost and obtain access to specialized resources for optimizing customer service, which is influencing the growth of global call centers market. On the other hand, the retail and e-commerce segment are expected to grow with the highest CAGR over the forecast period.
Global Call Centers Market:
By Type
- Inbound
- Outbound
By Application
- Customer Support
- Internal Collaboration
- Sales Development
- Others
By Organization Size
- Small and Medium Sized Enterprises
- Large Enterprises
By Vertical
- IT and Telecommunications
- Banking, Financial Services and Insurance (BFSI)
- Healthcare and Life Sciences
- Manufacturing
- Services
- Retail and E-commerce
- Others
By Region
- North America
- Europe
- Asia Pacific
- Middle East and Africa
- Latin America
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