In terms of revenue, global roaming tariff market was valued at US$ 229.38 Bn in 2020 and is anticipated to reach US$ 548.03 Bn in 2030, growing at a CAGR of 10.27% over the forecast period. The new report on Call Centers Market has been published by Absolute Markets Insights. This report contains evaluation of the market a few sub markets subject to the veritable reach, products, applications and different points of view that fuel the business headway. The assessment of report offers comprehensive examination of the fundamental zones that contribute a massive part to the business share also as gives appraisal of the most recent models and market drivers predict a large role in improving the market in these regions.
Vendor Profiling: Call Centers Market: CIENCE, Cybage Software Pvt. Ltd., DATAMARK, Inc., GCS Agents, HelloSells, helpware, Invensis Technologies Pvt Ltd, iQor Holdings Inc., TDCX, Upcall, VSA, Inc., WNS (Holdings) Ltd., and Xact TeleSolutions amongst others
Browse complete report and table of contents:https://www.absolutemarketsinsights.com/reports/Global-Call-Centers-Market-2019-2027-668
In terms of region, Asia Pacific, in 2018, accounted for the major share in the global call centers market and is also expected to grow with the highest CAGR over the forecast period. the growth of the region is attributed by the high growth rate of BPOs in India which stood at 28% in 2016. This is increasing the GDP contribution by the business process outsourcing industry, thereby helping the Indian economy to grow. This is contributing to the growth of contact centers across the region, and also expected to influence the growth over the forecast period.
The organization size segment in the call centers market is bifurcated into small and medium sized enterprises and large enterprises. The large enterprises segment accounted for the major share in the call centers market and is also expected to register highest CAGR over the forecast period. Rapid globalization across all industries is increasing the customer base for global companies, thereby making it challenging for them to handle complains internally. This is escalating the need among organizations for establishing call centers to offer better customer service thereby, ensuring customer retention for long run. Increasing investment by large organizations to enhance their customer experience is expected to influence the demand in the call centers market across the globe over the forecast period.
Global Call Centers Market:
By Type
- Inbound
- Outbound
By Application
- Customer Support
- Internal Collaboration
- Sales Development
- Others
By Organization Size
- Small and Medium Sized Enterprises
- Large Enterprises
By Vertical
- IT and Telecommunications
- Banking, Financial Services and Insurance (BFSI)
- Healthcare and Life Sciences
- Manufacturing
- Services
- Retail and E-commerce
- Others
By Region
- North America
- Europe
- Asia Pacific
- Middle East and Africa
- Latin America
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- Benchmark performance against key competitors.
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